7 Best Customer Service Software for a Better Customer Experience in 2022
It is becoming increasingly important to have customer service software in order to handle the number of customers that you get daily, weekly, monthly, and so on. The best customer service software of 2022 should be easy to use, help you scale your business faster, help you organize your customer data better and also provide you with better insights about your customers’ needs so that you can serve them better over time. In this article, we will cover the 8 best customer service software of 2022 in detail. We will also include a buying guide at the end that will help you make an informed decision when choosing between all these software.
2018’s Most Innovative Customer Support Platforms
Zendesk has found success by reinventing the customer service model. With its original AI-powered chatbot- and machine learning-driven software, Zendesk is successfully transforming the customer support experience. When these technologies are paired with the company’s philosophy of solving customers’ problems first, it becomes easy to see why Zendesk is continuing to lead innovation and digital transformation within the customer service industry.
#1 Zendesk
Zendesk is the most used customer service software on the market, with over 800,000 businesses and organizations worldwide trusting Zendesk to support their customers 24/7. Zendesk is one of the most user-friendly software on this list with features like integrations, analytics, automation, and interactive agents that make it easy to customize your customer service operations to your needs. Allowing you to simplify every step of your customer journey.
#2 Freshdesk
Freshdesk is the fastest, easiest way to provide great customer service. Freshdesk’s best features are the site-wide activity stream and the powerful suite of help desk tools that automate common customer-facing tasks. If you’re looking for something that saves time, costs less, and can manage multiple support channels without breaking a sweat, then it’s hard to beat Freshdesk.
#3 HappyFox
HappyFox is an all-in-one customer service software that includes live chat and 24/7 online chat. With 1,000s of clients who rave about the happy fox customer service software, this should be your number one choice.
HappyFox has won 2 Emmy Awards!
It will also offer these best features: CRM solution to understand your customers better and improve communication with them. You will have access to 24/7 support through the web or email. Contact us today to learn more!
#4 Zoho Desk
Zoho Desk is a scalable, easy-to-use customer service software. Some of the best features are free and paid versions of Zoho Assist for on-demand, live chat, phone, and email help. Zoho Assist is billed by the minute and takes care of most customer needs at an affordable price point. Other advantages include integrations with many other software services like Salesforce, Google Hangouts, Gmail, and Outlook that allow the support representative to continue their work without distraction while they’re assisting the customer.
#5 SalesforceIQ
SalesforceIQ is an enterprise-grade customer service solution. It seamlessly integrates with your company’s various systems and provides excellent features such as mapping customer phone calls to product/issue, auto-assignment of issues to employees based on skillsets, integration with key social media sites like Facebook and Twitter, and more.
#6 Salesforce Pardot
Marketing automation software is an essential piece of your customer service strategy. It can help streamline the customer experience and increase customer acquisition, driving revenue and profitability.
Salesforce Pardot gives you everything you need to communicate with prospects, convert leads, and make happy customers. All without leaving Gmail. Create emails tailored to different events or stages in the sales process, segment your list by certain criteria, and easily schedule recurring campaigns using Pardot’s drag-and-drop email builder tool.
#7 Radian6
Radian6 is a great customer service software program, and one of the best features it offers is threat intelligence. Radian6 uses data from social media sites like Facebook and Twitter to discover threats posed by customers or potential enemies. This will allow you to catch angry or frustrated customers before they have time to lodge complaints against your company. With all the data that companies now collect about their customers (see our #2 entry), Radian6 can help create more personalized customer experiences. It also helps protect employees with automated bots that notify them when people mention their company on social media.
